退款政策Refund Policy

1. Overview

概述
We strive to provide a high-quality, reliable massage service. If you’re unsatisfied with your experience or need to cancel, please read our refund terms below.
我们致力于为您提供高质量、值得信赖的按摩服务。如您对服务不满意或需要取消，请阅读以下退款条款。

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2. Cancellation Before Appointment

预约前取消

• Free cancellation is available if made at least  half hour before the scheduled appointment.

• 如在预约时间半小时之前取消，可享受全额退款。

• Cancellations made less than half hour before the appointment may incur a partial fee or no refund, depending on therapist travel status.

• 如在预约前不足半小时取消，根据技师是否已出发，可能会收取部分费用或无法退款。

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3. No-Show Policy

未到场政策
If the customer is unreachable or absent at the time of appointment, no refund will be issued.
如客户在预约时间无法联系或未到场，将不予退款。

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4. Service Quality Issues

服务质量问题
If you are not satisfied due to service quality issues, please contact us within 2 hours after the session ends. We will assess the situation and may issue a partial or full refund based on evidence.
如因服务质量问题不满意，请在服务结束后2小时内联系我们。我们将在核实情况后决定是否给予部分或全额退款。

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5. Refund Process

退款流程

• All refunds will be processed via the original payment method.

• 所有退款将通过原支付方式退回。

• Refunds may take 3–7 business days depending on your bank or payment platform.

• 退款到账时间视银行或支付平台，可能需3至7个工作日。

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6. Contact Us

联系我们
To request a cancellation or refund, please contact us via:
如需取消或申请退款，请通过以下方式联系我们：

• Phone/WhatsApp: +86 18301887808

• WeChat: uokmassage

• Website: jinxianganmo.com

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7. Right to Refuse

拒绝退款权利
We reserve the right to refuse refund requests that we believe are fraudulent or abusive.
我们保留拒绝退款申请的权利，特别是在我们判断其为欺诈或滥用行为时。